Home Cleaning Made Simple

Home cleaning is £22/hour, with a 2 hours minimum. One-off cleans also include a £20 booking fee. Your full first-clean price is shown before you book.

Listo Clean arranges a suitable independent cleaner for the date and arrival time you request and keeps you updated. You do not need to compare bids or chase cleaners yourself.

Yes. The minimum booking length is 2 hours.

This depends on the size of your home, how recently it was cleaned, and what you need done. The booking form includes a simple calculator to help estimate the right amount of time.

One-off cleans include a £20 booking fee, added to the final booking total.

No payment details are needed when you book, and nothing is charged at that point. We will confirm the payment arrangements before the first clean. Payment is due the day before each clean.

We will contact you if an agreed payment is overdue. The scheduled clean may be cancelled if payment is not received by the agreed deadline.

There is no deposit and no payment details are needed when you book. We will confirm the payment arrangements before the first clean.

Yes. Change, skip, move, pause or stop a clean free of charge with at least 24 hours’ notice. A change or cancellation with less notice may be charged.

Listo Clean currently covers South West London (SW1–SW20), South East London (SE1–SE28) and Weston-super-Mare (BS22, BS23 and BS24).

Yes. You can book weekly, fortnightly or one-off domestic cleaning.

There is no minimum commitment. You can pause or stop regular cleaning free of charge by giving at least 24 hours’ notice before your next scheduled clean.

Listo Clean starts arranging your cleaner as soon as we receive your booking. The clean date depends on suitable cleaner availability for the days and arrival times you selected.

If no suitable cleaner is available, we will let you know. You will not be charged for a booking that cannot be arranged.

If the cleaner cannot access the property at the agreed time, the booking may still be charged in full. Please make sure access instructions are clear before the clean.

No. Cleaners introduced through Listo Clean are independent self-employed cleaners.

Every cleaner is interviewed and must complete identity and right-to-work checks before being introduced to customers. Listo Clean asks for feedback after every clean and reviews any concern raised.

Listo Clean holds £5 million public liability insurance covering its cleaning operations, subject to policy terms. If damage occurs, tell Listo Clean. We will coordinate the next steps and any applicable claim.

Yes. Tell Listo Clean if you would prefer a different cleaner and we will handle the change discreetly. If your regular cleaner is unavailable, we can help rearrange the clean or find a suitable replacement and keep you updated.

For regular bookings, we will normally try to keep you with the same cleaner, provided they remain available and both you and the cleaner are happy to continue the arrangement.

For one-off cleans, we do not offer a same-cleaner request option. Each one-off clean is treated as a separate booking and will be matched based on cleaner availability at the time.

A standard domestic clean usually includes general cleaning such as kitchens, bathrooms, floors, surfaces, bedrooms, and living areas. The exact tasks should be agreed before the clean.

Specialist or high-risk tasks may not be included. This can include mould removal, pest-related cleaning, exterior windows, heavy lifting, unsafe areas, or anything requiring specialist equipment.

Standard domestic cleaning is not designed to meet end-of-tenancy or inventory-checkout standards unless this is specifically agreed in advance.

Yes. Customers must provide the cleaning products and equipment needed for the clean.

No, but the cleaner must be able to access the property safely. If you are not home, you must provide clear access instructions.

Yes. Please provide safe access, make sure utilities are available, put away valuables or fragile items, and let us know about any hazards before the clean.

Please make sure pets are safely secured before the clean. The cleaner needs safe access to the areas being cleaned.

Please contact Listo Clean within 24 hours of the clean. We will review what happened and help you agree the next steps with the cleaner.

Listo Clean holds £5 million public liability insurance covering its cleaning operations, subject to policy terms. Please report damage to Listo Clean within 24 hours, with photos where relevant. If damage occurs, tell Listo Clean. We will coordinate the next steps and any applicable claim.

Please tell Listo Clean as soon as possible. We will review what happened, arrange any appropriate refund or credit, and help rearrange the clean or find a suitable replacement. We will keep you updated.