1. Who We Are
LISTOREADY LTD, trading as Listo Clean (“Listo Clean”, “we”, “us”, “our”), is a company registered in England and Wales under company number 17158985.
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
Contact: hello@listoclean.co.uk
For the purposes of UK data protection law, Listo Clean is the data controller for the personal data described in this Privacy Policy.
Listo Clean operates a platform that introduces customers to independent, self-employed cleaning professionals. We may also process personal data relating to prospective cleaners, cleaners, promoters, referrers, local partners, website visitors, and people who contact us.
2. What This Policy Covers
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, submit an enquiry or booking request, communicate with us, use or request our services, apply to work with us as a self-employed cleaner, take part in a promoter, referral, or partnership arrangement, or interact with our advertising, cookies, forms, or online tracking tools.
We may collect personal data directly from you, through our website and communication channels, through cookies and similar technologies, or from customers, cleaners, promoters, service providers, or other third parties where relevant to a booking, referral, payment, dispute, application, or service issue.
3. Personal Data We Collect
We may collect and process the following types of personal data.
Customer and enquiry data
This may include your name, email address, phone number, property address or postcode, booking and property details, cleaning requirements, preferred dates, times and frequency, access notes, practical booking instructions, communication history, payment-related information, feedback, complaints, and service records.
We do not store your full payment card details. Card payments are processed securely by third-party payment providers.
Cleaner and cleaner applicant data
If you apply to work through Listo Clean as an independent cleaner, we may collect your name, email address, phone number, postcode or working area, availability, experience, service preferences, right-to-work information, identity verification information, suitability documents, payment or payout details, communication history, and records relating to bookings, customer feedback, cancellations, disputes, or performance concerns.
Where we request right-to-work information, this is used to help us meet legal and compliance obligations.
Promoter, referrer, and partner data
If you apply to become a promoter, referrer, or local partner, we may collect your name, business name where relevant, email address, phone number, promotional code or referral information, payment or reward details, records of referred customers and qualifying bookings, reward calculations, and communication history.
Website, cookie, and technical data
When you use our website, we may collect information such as your IP address, device and browser information, pages visited, referral source, approximate location information, interaction data, cookie identifiers, and advertising or analytics data.
This may be collected through cookies, pixels, analytics tools, advertising tools, or similar technologies.
4. How We Use Your Data
We use personal data to:
Respond to enquiries.
Arrange, manage, and administer cleaning bookings.
Introduce customers to independent, self-employed cleaners.
Communicate about bookings, changes, cancellations, issues, and follow-ups.
Process payments and payouts.
Manage cleaner onboarding and compliance checks.
Manage promoter, referral, and partnership arrangements.
Calculate referral or promoter rewards.
Provide customer support.
Handle complaints, disputes, refunds, or service issues.
Improve our website, services, forms, and customer experience.
Send service-related messages.
Send marketing communications where permitted.
Measure advertising performance.
Understand website usage.
Prevent fraud, misuse, or unlawful activity.
Comply with legal, tax, accounting, regulatory, and record-keeping obligations.
Enforce or defend our legal rights.
5. Our Lawful Bases for Processing
We process personal data under one or more of the following lawful bases.
Contract or pre-contract steps
We use this basis where processing is necessary to respond to your request, arrange a booking, manage a service, process a payment, or take steps before entering into an arrangement with you.
Legitimate interests
We use this basis where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include operating and improving our services, communicating about bookings, managing referrals, preventing fraud, keeping business records, and resolving disputes.
Legal obligation
We use this basis where we need to process data to comply with legal, tax, accounting, right-to-work, regulatory, or other compliance obligations.
Consent
We use consent where required, including for some types of marketing communications and non-essential cookies or tracking technologies.
You can withdraw consent at any time where we rely on consent.
6. Service Messages and Marketing
We may send service-related messages by email, phone, WhatsApp, SMS, or other communication channels. These messages relate to enquiries, bookings, cleaner arrangements, payments, cancellations, safety, support, or other operational matters.
We may also send marketing communications where permitted by law. You can opt out of marketing at any time by using any unsubscribe option provided or by contacting us at hello@listoclean.co.uk.
Opting out of marketing will not stop us sending service-related messages where these are necessary for an enquiry, booking, account, payment, or other active arrangement.
7. Cookies and Tracking
We use cookies and similar technologies on our website.
Some cookies are necessary for the website to work properly. Others may be used to help us understand website usage, improve performance, measure advertising effectiveness, and support online advertising, including Google Ads or similar services.
Non-essential cookies, including analytics and advertising cookies, will only be used where we have obtained any consent required by law.
For more information about the cookies and similar technologies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.
8. Sharing Your Data
We may share personal data with:
Independent, self-employed cleaners, where necessary to arrange or fulfil a booking.
Customers, where necessary to manage a booking with a cleaner.
Payment processors and payout providers.
Website hosting providers.
Form, CRM, database, email, SMS, WhatsApp, or communication providers.
Analytics and advertising providers, including Google Ads or similar services.
Professional advisers, including accountants, insurers, consultants, or legal advisers.
Referral, promoter, or partnership service providers where relevant.
Regulators, public authorities, law enforcement, HMRC, courts, or other parties where required by law.
Another organisation if we restructure, sell, transfer, or merge part or all of our business.
We only share personal data where necessary and take reasonable steps to ensure it is handled securely.
We do not sell personal data.
9. International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will use appropriate safeguards where required by law, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum, or other lawful transfer mechanisms.
10. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
As a guide:
Enquiry records may be kept for up to 12 months if no booking is made.
Customer, booking, payment, complaint, and accounting records may be kept for up to 6 years where needed for tax, legal, accounting, or dispute purposes.
Cleaner and promoter records may be kept for the duration of the working, referral, or promotional relationship and for a reasonable period afterwards.
Unsuccessful cleaner or promoter applications may be kept for up to 12 months unless a longer period is reasonably needed.
Marketing records are kept until you unsubscribe or we no longer need them.
Cookie and analytics data is retained according to our cookie settings and the retention periods of the relevant providers.
We may retain limited information for longer where necessary to establish, exercise, or defend legal claims, comply with legal obligations, prevent fraud, or maintain suppression lists for people who have opted out of marketing.
11. Data Security
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the personal data we handle.
12. Your Rights
Under UK data protection law, you may have the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data.
Restrict how we use your data.
Object to certain types of processing.
Request transfer of your data.
Withdraw consent where we rely on consent.
To exercise your rights, contact us at hello@listoclean.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
You should review their privacy policies before providing personal data to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top.
Where changes are significant, we may take additional steps to notify you where appropriate.
15. Contact Us
For privacy-related questions, requests, or concerns, contact:
hello@listoclean.co.uk