1. About Us
LISTOREADY LTD, trading as Listo Clean (“Listo Clean”, “we”, “us”, “our”), is a company registered in England and Wales under company number 17158985.
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
Contact: hello@listoclean.co.uk
Listo Clean is a platform that introduces customers to independent, self-employed cleaning professionals (“Cleaners”).
Listo Clean arranges and facilitates bookings but does not employ Cleaners and does not directly provide cleaning services.
2. The Service
Cleaning services are delivered by independent Cleaners.
The agreement for cleaning services is between the Customer and the Cleaner.
Listo Clean acts as an introducer and payment facilitator.
Listo Clean uses reasonable endeavours to vet Cleaners, including identity and right-to-work checks. However, no guarantee is provided as to suitability, reliability, or quality beyond this.
Listo Clean does not guarantee the availability, continuity, or specific performance outcome of any Cleaner.
Nothing in these Terms creates any employment, worker, or agency relationship between Listo Clean and any Cleaner.
3. Service Types
Listo Clean may help arrange the following types of cleaning services:
Domestic Cleaning, typically recurring.
Commercial Cleaning, which may involve custom terms.
One-Off Cleaning, single clean only.
Commercial cleaning and any non-standard cleaning arrangements may be subject to separate or additional terms.
4. Booking Process
Customers submit a booking request via the website.
Listo Clean aims to respond within 24 hours.
Submitting a booking request does not create a confirmed booking and no payment is taken at the request stage.
How soon a clean can take place will depend on Cleaner availability, location, booking type, customer requirements, and payment being received.
The minimum booking length is 2.5 hours unless otherwise agreed by Listo Clean.
If no suitable Cleaner is available for a booking request, Listo Clean will let the Customer know. The Customer will not be asked to pay for a booking that cannot be arranged.
5. Booking Types
Listo Clean offers two main booking types: Assigned Bookings and Standard Bookings.
Assigned Bookings
For Assigned Bookings, Listo Clean will select a suitable Cleaner where one is available.
Cleaner allocation may depend on availability, location, booking details, and customer requirements.
For Assigned Bookings, the Customer will normally receive:
Cleaner allocation.
Schedule.
Payment link.
Cleaner may vary between visits.
Specific Cleaner requests are not guaranteed.
Standard Bookings
For Standard Bookings, the Customer may receive up to three (3) Cleaner options, where available.
Listo Clean will share available Cleaner options where suitable options are received. The timing and number of options may vary depending on Cleaner availability, location, booking details, and customer requirements.
Cleaner options may be sent via email, WhatsApp, and/or SMS.
The Customer selects their preferred Cleaner from the options received.
Availability is not guaranteed until payment has been received.
General Booking Terms
Rates may vary based on demand, experience, and location.
Listo Clean may provide a replacement Cleaner where necessary.
For recurring bookings, Listo Clean will normally try to maintain continuity with the same Cleaner where possible, provided the Cleaner remains available and both the Customer and Cleaner are happy to continue the arrangement. Continuity of the same Cleaner is not guaranteed.
For one-off cleans, Listo Clean does not offer a same-Cleaner request option as standard. Each one-off clean is treated as a separate booking and will be matched based on Cleaner availability at the time.
6. Payment & Confirmation
Payment is not required when a booking request is first submitted.
Once the booking details have been reviewed and a Cleaner or Cleaner option is available, Listo Clean will request payment.
A booking or scheduled clean is only confirmed once Listo Clean has reviewed the request, a Cleaner or Cleaner option is available, and payment has been received.
Until payment has been received, no Cleaner, Cleaner option, booking date, or time slot is reserved.
Once a booking is confirmed, the Customer will normally receive:
Booking confirmation.
Appointment details.
Receipt.
All cleans must be paid for in advance.
No deposit is required for standard domestic recurring or one-off cleans unless Listo Clean expressly agrees a different arrangement with the Customer in writing.
For recurring bookings, each scheduled clean after the first clean must be paid in full at least 24 hours before the scheduled clean time, unless otherwise agreed. If payment is not received in time, the scheduled clean may be cancelled, postponed, or reallocated.
Payment links or payment requests may have an expiry time. If payment is not received within the stated time, the Cleaner, Cleaner option, booking date, or time slot may be released, cancelled, postponed, or reallocated.
Listo Clean may issue payment links, invoices, or other payment requests for upcoming scheduled cleans.
Failure to make payment may result in the booking or scheduled clean being cancelled, postponed, or reallocated.
7. Customer Cancellations, Rescheduling & Refunds
Cancellations must be requested at least 24 hours before the scheduled clean time to be eligible for a refund.
Cancellations made less than 24 hours before the scheduled clean time may be treated as late cancellations and may be charged in full.
These terms apply to both one-off and recurring bookings unless otherwise agreed.
For recurring services, late cancellations or missed cleans may still be charged in accordance with these Terms.
Rescheduling requests must be made at least 24 hours before the scheduled clean time.
Rescheduling requests made less than 24 hours before the scheduled clean time may be treated as late cancellations.
Any new date or time offered for a rescheduled clean will be subject to Cleaner availability and must be agreed by Listo Clean.
Customers may request one reschedule per booking. Further rescheduling requests may be refused or treated as a cancellation, unless otherwise agreed by Listo Clean.
For recurring bookings, repeated rescheduling may affect Cleaner availability and continuity. Customers may not reschedule more than 50% of scheduled cleans within any 6-week period unless otherwise agreed by Listo Clean.
Listo Clean may refuse further rescheduling requests, require a new booking arrangement, or treat repeated rescheduling as cancellation of the recurring arrangement.
All reschedules are subject to availability.
8. Cooling-Off Period
Where applicable, Customers may have a legal right to cancel within 14 days.
If service begins within this period at the Customer’s request, cancellation rights may be lost once the service is completed.
9. Cleaner Changes & Availability
If a Cleaner becomes unavailable, is delayed, or cannot attend, Listo Clean will try to help rearrange the clean, offer an alternative time, provide a replacement Cleaner, or discuss other available options, which may include a refund or credit where appropriate.
10. Customer Absence & Access Issues
The Customer does not need to be present during the clean, but must ensure the Cleaner can access the property safely at the agreed time.
If the Customer will not be present, clear access instructions must be provided before the clean.
If the Cleaner attends at the agreed time but cannot access the property due to lack of access, incorrect access details, unavailable keys, unanswered contact attempts, or any other access issue caused by the Customer, the booking will be charged in full.
11. Customer Responsibilities
Before the clean, Customers must ensure the property is ready for the Cleaner and that the Cleaner can work safely.
Customers must:
Provide safe access.
Ensure utilities are available.
Secure pets.
Disclose hazards.
Put away valuable or fragile items.
Provide suitable cleaning products, materials, and equipment unless otherwise agreed in advance.
Listo Clean and Cleaners are not responsible for damage, delay, or inability to complete tasks caused by unsuitable, unsafe, unavailable, or customer-supplied products, materials, or equipment.
12. Cleaning Standards & Excluded Tasks
Cleaning is performed within the booked time.
Cleaners will use reasonable efforts to complete requested tasks within the booked time, but specific tasks cannot be guaranteed.
A standard domestic clean usually includes general cleaning tasks such as kitchens, bathrooms, floors, surfaces, bedrooms, and living areas.
The exact tasks should be agreed before the clean and will depend on the booked time, property condition, customer priorities, and Cleaner availability.
Standard domestic cleaning does not include specialist, hazardous, or high-risk tasks unless specifically agreed in advance. This may include mould removal, pest-related cleaning, exterior windows, heavy lifting, unsafe areas, biohazards, hoarding-related cleaning, bodily fluids, or tasks requiring specialist equipment, chemicals, training, or insurance.
Standard domestic cleaning is not designed to meet end-of-tenancy, deep-cleaning, or inventory-checkout standards unless this is specifically agreed in advance.
13. Damage, Loss & Cleaning Issues
Cleaners are responsible for their own work.
Listo Clean is not responsible for:
Damage caused by Cleaners.
Wear and tear.
Pre-existing conditions.
Any damage, loss, or issue must be reported to Listo Clean within 24 hours of the clean, with photos or other supporting information where relevant.
Cleaners are not required to handle:
Valuable items.
Fragile items.
Cash or jewellery.
14. Keys & Security
Keys are provided at the Customer’s risk.
Lockboxes are recommended.
Listo Clean and Cleaners are not liable for loss of keys or security issues unless caused by proven negligence.
15. Pets
Customers must ensure that pets are safely secured before and during the clean.
Cleaners must be able to access the areas being cleaned safely and without risk from pets.
Listo Clean and Cleaners are not responsible for injury, damage, delay, inability to complete tasks, or escape involving pets unless caused by proven negligence.
16. Complaints
Customers should raise any complaint or concern about a clean as soon as possible and, where possible, within 24 hours of the clean.
Listo Clean will review the issue and may help support communication between the Customer and the Cleaner.
17. Recurring Bookings
Recurring bookings continue until cancelled in line with these Terms.
Customers may end a recurring booking arrangement by giving at least 7 days’ notice before the next scheduled clean.
Any scheduled clean falling within the notice period may remain chargeable unless otherwise agreed by Listo Clean.
For recurring services, no deposit is held or applied as a final clean. Any final clean must be paid for in advance in the same way as other scheduled cleans.
Any cleans cancelled late, missed, or unable to proceed due to lack of access may remain chargeable in accordance with these Terms.
18. Non-Circumvention
Customers agree not to directly engage, pay, or arrange cleaning services with a Cleaner introduced to them through Listo Clean outside the Listo Clean platform for 6 months after the most recent booking or introduction, unless agreed by Listo Clean in writing.
If this clause is breached, Listo Clean may seek to recover reasonable losses or charge a reasonable introduction fee, where lawful and proportionate.
19. Service Communications, Marketing & Data Protection
Customers agree to be contacted about bookings, services, payments, scheduling, Cleaner availability, and related service matters via:
Email.
WhatsApp.
SMS.
Phone.
Marketing communications are handled in accordance with the Privacy and Electronic Communications Regulations.
Data protection is handled in accordance with the UK GDPR and Listo Clean’s Privacy Policy.
20. Limitation of Liability
To the fullest extent permitted by law:
Listo Clean is not liable for service delivery by Cleaners.
Listo Clean is not liable for indirect or consequential losses.
Total liability is capped at the amount paid for the relevant booking.
21. Indemnity
The Customer agrees to indemnify and hold harmless Listo Clean against any claims, damages, or losses arising from:
Breach of these Terms.
Unsafe property conditions.
Misuse of services.
22. Right to Refuse, Suspend or Terminate Service
Listo Clean may refuse, suspend, or terminate services at its discretion, including for:
Abuse toward Cleaners.
Unsafe environments.
Breach of Terms.
23. Force Majeure
Listo Clean is not liable for delays or failures caused by events outside its control, including:
Illness.
Transport disruption.
Weather.
Government restrictions.
24. Discretionary Credits, Refunds & Resolutions
Credits, refunds, or resolutions are provided at Listo Clean’s discretion unless required by law and do not create precedent.
25. Changes to These Terms
Listo Clean may update these Terms.
Continued use of the service constitutes acceptance of any updates.
26. Entire Agreement
These Terms constitute the entire agreement.
27. Severability
If any part is unenforceable, the rest remains valid.
28. Governing Law
These Terms are governed by the laws of England and Wales.